Confirmation Emails For Lead Magnets Are Not Sending

If you're finding that your clients aren't receiving their confirmation email for your Collect Emails/Applications Product it's very likely because there has been no file/link uploaded to the product. The product is made so that the Confirmation email will not be sent unless there is a file or a link added to the product.

How do I see if there is a file or link added to my Collect Emails/Applications Product?

1. In your Stan store dashboard, go to the My Store tab.
2. Click on your Collect Emails/Applications Product to open it up.

3. Go to the Product page. If this page is empty there are no files uploaded.

How to Upload Files

1. Click on the Upload button in the middle of the page. If you don't see the Upload button, make sure you've selected the Upload File option.
2. Select your file(s) and wait while the system uploads them. Once you see the green checkmark next to the file(s) your files are uploaded.
3. Save the product using the Save As Draft or Publish buttons.

Below is how your product will look when there are files uploaded. You will see the list of files at the bottom of the Upload Attachment & Files section and in the Preview to the right.

How to add a URL

1. Go to the Product page.
2. Click on the Redirect to URL button.
3. Paste your link in the first field. Don't forget that the link needs to include http://at the beginning of the link.
4. In the second field, name the link as you want the link to show to the customer.
5. Save the product using the Save As Draft or Publish buttons.

Below is how your product will look when there is a URL added. You will see the URL and the name of the link in the Upload Attachment & Files section and you will also see the link in the Preview to the right.

Related Articles:

• Here's how to set up a Collect Emails/Applications Product step-by-step