Why Is My Account Balance Negative?

At times, Stan may need to collect funds from your connected Stripe express account:

  • To charge the connected account directly for products or services
  • To recover funds for a previous refund
  • To make other adjustments to connected account balances (for example, to correct an error)

It's also possible that a customer(s) of yours may have disputed a charge. When this happens, Stripe takes the funds from your account right away until the dispute has been settled.


More information on account debits can be found here: https://stripe.com/docs/connect/account-debits.

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