How to Refund a Customer with Insufficient Funds in my Account Balance

Are you looking to refund a customer but have insufficient funds in your Account Balance? The best way to do so is by sending yourself an invoice and paying it via a credit/debit card. Your payment will then process and add to your account balance within 1-3 business days.

After that, you will have enough in your Account Balance to refund your customer.

To do so, follow the simple steps below:

1. Start in your Customers tab
2. Search your own email or name using the filters
   1. If your name is not in your customers tab, then you'll need to add yourself as a contact by opting into a free product on your Stan Store!
3. Then, click into your purchase history and select Send Invoice in the top righthand corner

4. Next, fill out the Description (i.e. Refund for _____, or whatever you will identify with)
5. Then, fill out the Amount ($) you would like to refund your customer (we recommend rounding up!)

6. After clicking Send, your will receive the invoice via Email and will be able to pay this invoice using a credit/ debit card.
7. Once the payment has been made, you will be notified and the invoice transaction will turn green!
8. Once the payment has processed by Stripe, then you will be able to refund your customer.