How to Refund a Customer with Insufficient Funds in My Account Balance

Are you looking to refund a customer, but have insufficient funds in your Account Balance? The best way to do so is by sending yourself an invoice and paying it via a credit or debit card. Your payment will then be processed and added to your account balance within 1-3 business days. After that, you will have enough in your Account Balance to refund your customer! 💸

How to Send Yourself an Invoice

To send yourself an invoice, please follow these steps:

1. Head to your Customers tab.
2. Search your own email or name using the filters.
   1. If your name is not in your Customers tab, then you'll need to add yourself as a contact!
3. Then, click into your purchase history and select Send Invoice in the top right-hand corner.

4. Next, fill out the Description (i.e. Refund for _____, or whatever you will identify with).
5. Then, fill out the Amount ($) you would like to refund your customer (we recommend rounding up!).

6. After clicking Send, you will receive the invoice via email, and you'll be able to pay this invoice using a credit or debit card.
7. Once the payment has been made, you will be notified, and the invoice transaction will turn green!
8. Once the payment has been processed by Stripe, you will be able to refund your customer.