Common Stan AutoDM Workflow Errors & Troubleshooting

Are you seeing an error with your Stan AutoDM workflow? Check out this article to see the most common errors steps to troubleshoot them 💪

Most Common Workflow Errors for Stan AutoDM

1. ⏳Wait 24 hours!

   After you finish connecting Instagram in your Stan dashboard, you should see a little message that says Success! at the top of your page. If you don't see that Success! message (shown below), there is a chance something went wrong on Instagram's side. As we do not have access to their backend, we are unable to determine an immediate solution just yet, however we have found that trying again after 24 hours resolves this problem!

2. ✅ Check your Stan permissions!

   When you click connect in the Stan AutoDM tab of your Stan dashboard, there’s a popup that asks you to grant permission to Stan. Heads up — you have to click that Allow button in order for the connection to go through!! It's super important to click that button instead of closing out of the popup. If you close the popup before grating Stan permission, the connection will be incomplete.

3. 📱Check your Instagram permissions!

   If you aren't seeing your messages firing, you can also double check your instagram permissions to see if you granted IG permission properly. You can do this in Instagram in Settings>Website Permissions>Apps & Websites>Stan.

   You should see Stan on that page just like this:

If you don't see Stan, the connection is not complete! Please go back to your Stan AutoDM tab in your Stan Dashboard and reconnect your Instagram.

What if Instagram is connected but the workflow isn't triggering?

• Check your Instagram integrations: If you've connected ManyChat or any external application overriding or holding DMs, you will need to fully disconnect them from Instagram before Stan AutoDM can fire. Once you've disconnected other DM integrations, you should be all set!

  
  

• Wait 12 Hours: If your Instagram is connected and the workflow is set up correctly, but you are not receiving the DM when you comment more than once, it may be because of Meta restrictions!

  
  

  The automation is set to only fire one time every 12 hours for each customer comment. The feature was intentionally built this way to make sure Meta doesn't flag your account as spam! In order to receive the DM, please wait 12 hours and try again, or try to comment from a different account.

Why does the link look different in Stan vs. Instagram?

Baked into the Stan AutoDM feature is a custom link shortener! Any link to stan.store will be shortened to dm.stan.store/[hash], while any external link will be shortened to ext-link.com/[hash]. This is totally normal and intended!

Why are my customers receiving a DM that I sent them a message without a link?

It has come to our attention that some customers have been receiving a message on Instagram saying "@IGusername messaged you about a comment you made on their post. See Post" instead of the expected AutoDM. Here's what that message looks like:

If your customers are seeing this message and your settings in Stan and IG are correct, this is an instance of Instagram scrambling the information on their end. Unfortunately, as this issue persists on Meta's end, we have limited visibility into resolving this issue.

That being said, we do have a bit more information we can share with you! Our engineers have confirmed that the most common instances of this glitch occur when:

• The Creator and customer do not follow each other
• The post being commented on is a Collab post with another IG user

At this time, we've found that waiting 12 hours and trying again tends to resolve this glitch!