How Does My Customer Update Their Payment Information for My Membership?

When someone signs up for your recurring membership, they can manage their payment details and subscription all form within their confirmation emails. 

We've included the emails that they receive throughout their membership with you below!

Confirmation Email After Signup

You can customize this email by heading to your Membership product > then Advanced > and clicking on the Confirmation Email section.

Recurring Payment Confirmation

This email is automatically sent after each monthly/ weekly/ daily recurring membership payment has been made. The email includes the ability for your customer to update their payment information, along with cancel their subscription. 

You can turn off these emails from being sent by following these steps

1. Head to your Settings tab
2. Click on the Email Notifications tab
3. Then toggle off the button next to Recurring Payments

Payment Unsuccessful Emails

This email will be sent to your customer each time their Credit Card fails for your recurring membership. Their credit card will be automatically retried via Stripe 4 times, each time sending this email to prompt your member to update their credit card.

❌ On the 4th failed payment, their membership will be automatically cancelled. 

When your member's card has failed 4 different times, you will receive an email letting you know that their membership has expired:

Update billing details link

In case the client hasn't saved the confirmation email or the recurring payment emails and there is no missing payment, you can manually send the client the link for them to use to update their billing details. This option is only available for active subscriptions, not paused or canceled subscriptions.

To find the link for your client follow these steps:

1. Go to the Customers tab
2. Use the filter to find the client and click on the client to open up the overview
3. On the right side of the active subscription, click on the three small dots
4. Click on the option Copy Billing Link. The link has now been copied.
5. Paste the link in a message/email to the client and send. Your client can now update their billing details for the subscription.

Cancellation Confirmation

When your customer cancels their membership with you, or you cancel it for them, they will receive the following email.