Why Am I Unable to Refund My Customer?

There may come a time when you would like to refund your customer, but are receiving an error message when attempting to so!

This is likely due to the fact that your Account Balance does not have enough funds in order to process a transaction. By refunding your customer, your account would end up in a negative balance.

The only way to remedy this would be to wait until you have enough funds to refund, or by purchasing the product yourself which would add these funds back to your account.