How to Troubleshoot Your Pixel ID

Connecting your Pixel ID to Stan can be a bit of a complicated process! If you're having trouble making the connection or tracking events, please check out the troubleshooting steps below 🤩

Pixel ID Set-Up Troubleshooting

❌ Turn off your pop-up blockers

If you have pop-up blockers enabled on your browser, this could block your Pixel ID from connecting! Please make sure to turn off pop-up blockers before proceeding with your Pixel ID.

👀 Double check your Pixel ID number

Stan already has the code to make the Pixel ID connection embedded in our software, so no need to add the entire line of custom code to the entry field! Here is an example of the code you should not add to your Stan settings:

Please make sure your Pixel ID is only the 15-16 digit number provided by the host platform. It should look something like this:

🔍 Reference set-up instructions

If you're still having trouble, please refer to our step-by-step guides to setting up your Pixel ID:

• Setting up a Meta Pixel
  • You can also find instructions directly from Meta here!
• Setting up a TikTok Pixel

Feel free to try to set up your pixel again while following the exact steps listed in the articles.

Pixel ID Tracking Troubleshooting

If you've successfully connected your Pixel ID and it's not firing, please check out the troubleshooting steps below:

🛠️ Check your product type

If your Pixel ID isn't firing, it may be because you are trying to track a product incompatible with Pixel IDs. At this time, Stan is unable to connect Pixel IDs to funnel products. If you're trying to track advanced analytics for a funnel, please consider using a Landing Page with an Order Bump instead! This will allow you to track all advanced analytics on your products, while still bundling exclusive deals for your customers.

💌 Reach out to our Creator Support Team!

If you have checked your product type and still are unable to fire your Pixel ID, please reach out to friends@stanwith.me for further support! We've got you 🫂