How to Update Your Bank Details for a Stripe Express Account
Please note: This is only for Creators who have signed up for Stan prior to August 1, 2023, and are using a Stripe Express account with Stan. Creators who signed up after this date are using Stripe Custom accounts and will need to follow these instructions instead.
To edit the bank details for where you'll receive your payouts from Stan, follow the steps below:
- Log in to Stan and click on Settings in the bottom left.
- Select Payments from the top tabs.
- Click on the Manage Account button next to Stripe.
- Select Manage Account.
- Next, click on the Profile (person) icon in the top right-hand corner.
- Scroll down and select Payout Details (Stan).
- Stripe will send you an SMS with an authorization code and prompt you to enter it on the Dashboard page. Once the authorization code is verified, you can then update your bank account or payout card.
- Click + Add an account.
- Add new bank information! Once updated, you can set it to be the default payment method first. Once the new payment method is set as a default, you can proceed to remove the older payment method.
Troubleshooting
If you're still unable to edit the bank details, you may need to try clearing your cache:
- Log off from Stripe.
- Clear your browser's cache and cookies: How to clear: How to Clear Cache and Cookies or Use Private Incognito Mode.
- Log back in to Stripe.
- Then retry the process.
Using a different browser often resolves the issue, so please give that a try if the first solution does not work. If you're still having trouble, please reach out to friends@stanwith.me!