Stan AutoDM
Stan AutoDM takes your Instagram sales game to the next level by automating replies! Here’s how it works:
📲 Pick a keyword, or multiple keywords
🔗 Post on Instagram asking your audience to DM or comment with that word
💬 Stan handles the rest, instantly sending your custom message to anyone who uses it
It's that simple! 🚀
Setting Up Your First Stan AutoDM
Head over to your Stan account and click Stan AutoDM from the left sidebar.
Alternatively, you can access the feature by clicking on +More and then selecting Stan AutoDM from the menu.
- Next, click Connect Instagram and enter in your login credentials and grant permissions.
Time to setup your automation by clicking Let's Go!
Decide your unique Keyword that will trigger the auto-reply, then choose what your customer will receive when they send that keyword.
- Choose which posts you'd like to enable the AutoDM for by selecting On All Posts and choosing the intended posts
- Add any reply comments you'd like to automate in response to the comments your audience leaves by turning on Comment back. Then, you can edit the comments!
🚨 Please Note!
You can choose to include replies to comments, or you can choose to turn them off. If you do choose to turn them on, you may be at a higher risk of being flagged as a bot by Meta! You can help to mitigate this risk by including different reply options.
Save Draft to come back later, or click Publish to immediately enable the auto-reply.
⚠️ Heads up that clicking Publish means that anyone who DM's or Comments on an IG post using this keyword, will receive your automated message.
- Once published, you should see this screen below. We recommend testing out your automation for yourself!
Reviewing Stan AutoDM Analytics
Stan AutoDM also provides analytics that can help you measure impact! Those analytics will be listed next to the Phrase on your AutoDM tab. Here's what it looks like on your end:
To break this down a bit, below each analytic explained:
- Sent: Total automations triggered (Sent via IG)
- Opened: Total DMs seen and opened
- Clicks: Amount of customers who clicked on the link in the DM
- Opt-Ins: Amount of purchases from the AutoDM
⚠️ URLs that do not link to Stan will show 0 visits and purchases from external links will not be tracked.
Frequently Asked Questions
Are AutoDMs case sensitive?
No, Stan AutoDMs are not case sensitive!
How does Stan AutoDM feature differ from ManyChat?
Stan’s solution focuses on Instagram-specific automation, integrating seamlessly with your store. Unlike ManyChat, it simplifies setup by focusing on the core use case of keyword-triggered replies.
If I disconnect my Stan AutoDM, will I lose all of my AutoDMs?
Nope! If you disconnect your IG from Stan, your AutoDMs will become inactive, but they will be saved if you ever want to reconnect.
Can I create quizzes or multi-step flows?
Not yet, but we’re gathering feedback—let us know if this is critical for your business!
Can I create a "flow", "series of questions" or a "quiz" with Stan AutoDM feature?
As of now, no. However we are excited to gather insight from you about this! If you're interested, please let us know!
If I am currently using ManyChat, will I need to disconnect or turn off my automations on ManyChat in order to use Stan's Stan AutoDM feature?
In order for Stan AutoDM to fire, you will need to disconnect ManyChat or any other external applications overriding or holding DMs from your Instagram Settings. Once ManyChat is disconnected, you should be all set to start firing your Stan AutoDM automations!
What analytics will I be able to see with this new feature?
Great question! As of now, you will be able to see the number of automations Sent, Opened, link clicks, and Stan purchases!
If I am not linking to a Stan Store URL, what happens to my analytics?
Any external link URLs will be tracked in your AutoDM analytics! All link clicks, regardless of destination, will be combined in the clicks number listed.