How to Cancel Your Customer's Recurring Membership Subscription

Cancelling Your Customer's Subscription

There are two ways for your customer to cancel a recurring subscription or membership with you:

1. You, as the Creator, can manually cancel their subscription from your dashboard.
2. Your customer can cancel their subscription via the automated email they receive each time they're charged.

You Can Cancel Your Customer's Subscription

Head to your Customers tab inside Stan > locate their name and click on the customer's name to view their Overview page like below.

You can then click on the 3 dots next to the subscription and select Cancel Subscription.

By canceling your customer's subscription, it will stop any future charges from being made. Canceling their Subscription will NOT refund the customer. 

*If you would like to Refund your customer, be sure to go to the Income tab, select your customer's name and then click Refund.

Or, Your Customer Can Cancel Their Subscription via Email

Your customer may cancel through an automated email they received each month. The email has a link that will allow them to cancel at anytime.