How to Refund Your Customers
If you'd like to refund your customer for any reason, you can easily do so from within your Income tab in Stan 💸
Steps to Refund Your Customers
- First, head over to your Income tab.
- Use the filters to locate the customer's order that you would like to refund.
- Once located, click on the transaction.
- On the next page, select Refund.
- Lastly, click Submit.
Keep in mind that refunds usually take up to 5-10 business days to reflect on your customer's bank statement, so be sure to let them know to hang tight!
📣 Heads Up!
- As the Creator, you’ll still be responsible for covering Stripe’s processing fee. This fee is not returned by Stripe when a refund is issued.
- At this time, it is not possible to process partial refunds.