How to Cancel Your Customer's Subscription
Cancelling Your Customer's Subscription
There are two ways for your customer to cancel a Recurring Membership, Community, or Course Product subscription with you:
- You, as the Creator, can manually cancel their subscription from your dashboard.
- Your customer can cancel their subscription via the automated email they receive each time they're charged.
You Can Cancel Your Customer's Subscription
Head to your Customers tab inside Stan > locate their name and click on the customer's name to view their Overview page like below.
You can then click on the 3 dots next to the subscription and select Cancel Subscription.
By canceling your customer's subscription, it will stop any future charges from being made. Canceling their Subscription will NOT refund the customer.
*If you would like to Refund your customer, be sure to go to the Income tab, select your customer's name and then click Refund.
🚀 Reminder!
This process also applies to both Community and Course Product memberships! If you need to cancel a customer's subscription to either of those products, please follow the above steps.
Or, Your Customer Can Cancel Their Subscription via Email
Your customer may cancel through an automated email they received each month. The email has a link that will allow them to cancel at anytime.
Heads up! ⚠️
- If you cancel your Stan account, you'll need to manually cancel your customers' membership subscriptions or they'll continue to get charged.
- If you delete the product from your Stan store, this does not cancel your customer's membership subscriptions. You'll need to do it manually!