Why Can't I Login To My Stripe Account?

Great question! The reason you are unable to log into your Stripe account with Stan at connect.stripe.com is because it's a Stripe Custom account. Instead of connecting an existing Stripe account or logging into via connect.stripe.com, you'll access your Custom account by logging into your Stan dashboard and making your way to Payment Settings.

So... What is a Stripe Custom Account?

A Stripe Custom account is unique to Stan and fully integrated into our platform. You'll register for a brand new Custom account inside of your Payment Settings, rather than going to connect.stripe.com or connecting an existing Stripe account. Additionally, you will only be able to access your Custom account inside of your Payment Settings, rather than a Stripe website or app. Here are some steps on how to access your Stripe Custom account through Stan - How to Access Your Stripe Custom Account.

There are a few differences between Stripe Custom accounts and the traditional Stripe accounts you may be used to:

1. All of your sales information is directly visible within your Stan store under your Income tab. You can track your payments/transactions, as well as cash out to your bank account directly from here! Your Income tab is your Custom account - no need to log into a separate Stripe dashboard, we keep it all in one place and under one login to make it easy for you!
2. In your Income tab, you'll see how much money you have ready to be cashed out. As long as you have a minimum of $10 USD in your account balance you can use the purple + Cash Out button to initiate your payout.
3. In your Income tab, you will also see how much funds you have that will be available to be cashed out soon. The amount displayed here is still settling into your Stripe account as Stripe is still verifying the payment.