Managing Your Community Members

Community is a super exciting new feature on Stan that provides a private space for you to connect directly with your audience. In this article, you'll learn what your Community members will see and how you can manage them! 🤩

What Can My Community Members Do?

As members of your Community, your customers can:

• 📲 Make posts
  • Upload files/videos to their posts
  • Categorize posts into any existing category
• 💬 Comment on your posts and other members' posts
• 🤩 React to all posts
• ✏️ Edit their notifications
• 🔒 Edit their profile and password
• 📦 Access resources and purchased products
• 💸 Manage their subscription
  • They can do this with the link in their payment confirmation email, just like a Recurring Membership Product

How Will My Customers Sign Up for My Community?

You can either set up Community in your MyStore tab. You can find the product in + Add Product > Community. Here's what that looks like:

If you set up your Community this way, your customers can purchase memberships right in your store like any other product.

Alternatively, once your Community is published, you can make it a landing page and send the product link out to an exclusive group of your audience. You can also invite your existing audience by granting them product access!

What Will My Community Members See?

When your Community members first sign up/purchase your Community subscription, they will receive an email with an invitation to join your Community! Here's what that looks like:

Once they click Join Now, they will be redirected to the Login page of your Community. Your customer will see one of the following two pages:

• If they're an active Stan user, they'll be prompted to enter their account details.
• If they're a non-Stan user, they'll be prompted to set up a password!

Here's what that looks like:

Once the Community member is signed in, they will be directed to a pop-up in your Community that allows them to edit their name and profile picture before they can officially enter your Community:

Once your customer has entered your Community, they will see your home page where they can make posts and comments...

... and they will be able to click into your Resources and My Products tabs:

Finally, your customers can edit their profile, notifications, and login information at any time by selecting Settings. Here's what they'll see:

Managing & Removing Your Community Members

When you login to your Community through your Stan Store, you will have access to the admin side! This means you have the ability to edit any members' status to:

• Member
• Moderator
• Admin

You also have the option to Remove the member from Community. Here's how you can make these adjustments:

1. Select Manage Members from your Community home page

2. Select the dropdown menu next to the Member and select the desired status

How Can I Notify my Community Members that I Posted?

As the owner of your Community, you are able to set any post to trigger a notification to your Community! You can do that by checking the Send an email notification box before you create your post.

When you check this box, all of your Community members will receive an email notification that looks like this:

What Happens When a Customer's Card Fails for a Paid Community?

Just like Recurring Membership Products, if a customer's card fails for a payment for Community, their membership will expire and be cancelled. This means your customer will lose access to Community until they successfully start a new subscription!