How to Add Customers to Your Community
Now that you're done Launching Your Community, it's time to add your customers! This article will walk you through a few ways you can invite your existing audience to join! 🎉
Adding a Free Community Subscription to an Existing Product
You can offer a free invitation to Community with the purchase of a product. Here's how:
- Go to your My Store tab and select the product you'd like to connect
- Navigate to the Options tab
- Scroll to the Community Integration dropdown menu and toggle on Invite Customers to Community
- Once you've toggled the setting on, any customer who purchases this product will also receive an email invitation to Community that looks like this:
🚀 Heads up!
This feature can only add a free Community membership to a product! If you want to charge all customers for a Community membership, you will need to sell it as a product in your store like any other!
Adding in Community
You can also add members to your Community right in the platform. Here's how:
- Navigate to Manage Members
- Select + Add New
- Enter your customer information and select Add Member
Granting Product Access
If you'd like to provide a free Community subscription to all (or a select group) of your Customers, you can grant access in your Customers tab. Here's how:
- Navigate to your Customers tab in your Stan dashboard
- Choose the group you'd like to invite by using the filters
- Select the 3 dots in the top right corner of the page and choose Grant Product Access
- Choose your Community from the dropdown and select Grant Product Access.
- After you Grant Product Access, your customers will receive the email invitation!
🚨 Please Note!
Any customer you see listed on the Customers tab when you Grant Product Access will be sent an invitation to your Community! Please make sure that you double check to make sure you are only granting access to the intended customers.
How will Members Login to My Community?
When your Community members first sign up for/purchase your Community subscription, they will receive an email with an invitation to join your Community! Here's what that looks like:
Once they click Join Now, they will be redirected to the Login page of your Community. Your customer will see one of the following two pages:
- If they're an active Stan user, they'll be prompted to enter their account details.
- If they're a non-Stan user, they'll be prompted to set up a password!
Here's what that looks like:
Once the Community member is signed in, they will be directed to a pop-up in your Community that allows them to edit their name and profile picture before they can officially enter your Community:
Once they've joined your Community, your members will be able to regularly login with their username and password!
💡 Here's a Suggestion!
The link to enter your Community is provided to your customers in their invitation email. We recommend telling your customers to Bookmark that link in their browser for future easy access!
Sending Out an Announcement
If you want to charge your existing audience for a Community subscription, you can send your Community Product URL in an Email Broadcast to all of your customers telling them about your launch!