Affiliate Share FAQ

Here are answers to the most common questions about Stan’s Affiliate Share Feature 💪

✨ Creator Pro Feature

This feature is only available on the Creator Pro plan. To upgrade visit your Billing Settings tab in your account, or click here to learn more.

💰 Affiliate Earnings & Payouts

Can I Set Different Commission Rates For Affiliates?

No, at this time, each product can only have one commission percentage. If you want to offer different rates, you’ll need to set up separate products with different commission settings. Here’s how you can do that:

Locate the Affiliate product in your MyStore tab
Select the 3 dots and choose Duplicate Product

Select the duplicated product and navigate to Options>Affiliate Share
Toggle on Enable Affiliate Share, edit the commission on the duplicated product and Publish!

Can I Pay Out Affiliates Manually?

Stan automatically handles all commission payouts, so you don’t have to worry about tracking or paying Affiliates manually! At this time, you will not be able to pay out Affiliates manually.

🙋For more information about payouts, payment processors, and refunds, please check out this article

🔗 Affiliate Links & Tracking

How do I access Analytics for my Affiliate Sales?

As the original seller, you'll be able to track all of the sales made by your Affiliates from your Affiliate Analytics Page. Each product has its own tracking page that will allow you to track each individual affiliates sales for a given product! Here's how to find that page:

Head to your My Store tab and choose your product
Navigate to the Options tab and choose the Affiliate Share Dropdown
Select Affiliate Analytics

For more information, check out this article!

Can I promote my product on social media?

Yes! Affiliates can share their link anywhere — Instagram, TikTok, YouTube, blogs, newsletters, etc. The more places they promote, the more sales they can generate!

What if an Affiliate loses their link?

Affiliates can always find their link in their Affiliate tab inside their Stan account. If they can’t access it, they should check their email for their Affiliate confirmation email as they may still need to accept the Terms and Conditions to activate the link!

Can I resend an Affiliate link if they lost it?

Yes! To resend an Affiliate’s link:

Go to the My Store tab and locate the Affiliate Product
Select the 3 dots and click Affiliate Analytics

Find the Affiliate and click the 3 dots next to their name
Select Resend Affiliate Link

🛠️ Managing Affiliates

What happens if I disable Affiliate Share for a product?

If you turn off Affiliate Share, new users won’t be able to join as Affiliates, but existing Affiliates will still receive commissions for past sales made through their link.

What happens if I delete an Affiliate product?

If you are the Creator of an Affiliate product and you delete that product from your store, the Affiliate links will no longer work.

Can I send an email to my Affiliates?

Yes! You can send Email Broadcasts to all Affiliates promoting your product. To do this:

Go to Affiliate Analytics using the instructions above
Click Send Email to message all Affiliates directly

Will I get notified when an Affiliate makes a sale?

YES! As the original Creator and seller of the product you will receive an email notification like the one below. Your Affiliate will also receive a purchase confirmation email for each sale made!

How is the Affiliate Share Feature different from the Legacy version?

Here's a super simple chart that breaks it down:

What if I'm already using the Legacy Affiliate Share version?

While our plan is to eventually phase out the Legacy Affiliate Share feature once we can ensure a smooth transition, if you are already using it, don't worry!

As of now, we will run both the NEW Affiliate Share feature and the Legacy Affiliate Share feature simultaneously as long as you already have the legacy affiliate share feature configured. You can access both features by using the settings under the NEW Affiliate Share Feature:

If you click + Add Unique Affiliate Link, you can add a Legacy Affiliate link to your product!

For more information on both the Legacy and the New Affiliate Share Feature, check out the articles below:

⚠️ Common Issues & Troubleshooting

An Affiliate didn't receive their confirmation email. What should they do?

If an Affiliate did not receive their confirmation email, they should check their spam or promotions folder. If they still can’t find it, they should reach out to the Creator and ask for the Creator to resend the Affiliate Link (instructions above). If they are still unable to access the email, please reach out to friends@stanwith.me

An Affiliate signed up with the wrong email. Can they transfer the link?

Yes! Please check out this article to learn how Affiliates can transfer their link to their Stan Store!

An Affiliate's payouts aren't showing up. What's wrong?

If your Affiliate’s payouts are not appearing, please instruct them to:

Ensure they’ve connected their Stripe or PayPal account in the Income tab
If an Affiliate already has a Stripe account on another platform, they may need to cash out externally through their Stripe dashboard instead of Stan’s Income tab.
- If your affiliate is seeing information in their Income tab that may not match their commission and cash out history, this is because Stripe Standard accounts may be linked to other platforms. When they cash out Stan commission along with commission from other platforms in Stripe, this may cause the balance in the Income tab to appear negative. Please direct your Affiliates to reference their Stripe Standard Dashboards for accurate information about their funds!
If your Affiliate has a payment processor connected, has cashed out in Stripe Standard and is still experiencing issues, please reach out to friends@stanwith.me

💡Best Practices for Creators

What commission percentage should I use?

A typical best practice is offering 20-50% commission to make it attractive for Affiliates!

How can I get more Affiliates to promote my products?

📣 Announce your Affiliate Program to your email list and social media audience
💸 Offer limited-time higher commissions to get more people excited to promote → you can do this using the duplication work-around at the top of this article!
😍 Encourage satisfied customers to become Affiliates — they already love your product!

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