How Do Affiliates Get Paid?
Affiliates get paid just like you do—by connecting to Stripe or PayPal! Check out this article to learn more about Affiliate payments, cash outs, and refunds 💰
✨ Creator Pro feature
This feature is only available on the Creator Pro plan. To upgrade, visit your Settings tab in your account, or click here to learn more.
How do Affiliate Only accounts connect to payment processors?
When an Affiliate creates their Affiliate Only account, they'll be able to connect their Stripe Standard Account or PayPal Business Account by going to Settings > Payments:
If an Affiliate already has a Stripe account on another platform, they may need to cash out their Affiliate commission externally from their Stripe dashboard instead of through Stan’s Income tab.
📣 Heads up!
If your Affiliate sees mismatching information between their Income tab and their actual cash-out history, it's likely because their Stripe Standard account is linked to other platforms.
When they cash out multiple commissions (from Stan and other platforms) in Stripe, this can cause the balance in the Income tab to appear negative. Please direct your Affiliates to their Stripe Standard Dashboards for accurate information about their funds!
What is the timeline for Affiliate Payouts?
Both the original Creator and Affiliate will be able to cash out after a 7-business-day holding period. This period allows the Creator to issue any necessary refunds before funds are cashed out by either party.
After 7 business days, the funds will be released to your account, at which point they will settle in either Stripe or PayPal. This process can take anywhere from 12 hours to 5 business days, depending on your location! Overall, Affiliate funds can take up to 12 days to become available for cash out.
When an Affiliate makes an Affiliate sale, they will receive an email about their commission earned, like this example below:
How do refunds work with the Affiliate Share feature?
Only the original owner of the Affiliate product is able to process refunds for an Affiliate sale.
Refund timing
- There is a 7-day refund window following the purchase.
- Within this window, the original Creator can issue a full refund through Stan.
- If a full refund is processed within the 7-day window, the Affiliate will not receive their commission.
After the 7-day window
- Once the 7-day affiliate processing window has passed, refunds can no longer be issued in full through Stan. At this point, affiliate funds have already settled.
- Any refund would need to be handled directly between the Creator and the customer using an alternative method outside of Stan.
📣 Heads up!
After the 7-day window, the Affiliate will keep their commission, and the original Creator will be responsible for issuing the refund in full outside of Stan.