Payment Plans: Afterpay & Klarna

What is Afterpay? 

Afterpay is a service that allows your customers to purchase now and pay in four, interest free payments, made every 2 weeks.

A huge benefit of using Afterpay is that once your customer makes the purchase, you get paid in full upfront! Then, they take responsibility for collecting the remaining installments from your customer over time.

For more information, see Collection schedule and limits.

What is Klarna? 

Klarna, very similar to Afterpay, is a global payment method that gives customers a range of payment options during checkout. These payment options make it convenient for customers to purchase items in all price ranges.

After payment acceptance, the full amount of the order (minus fees) is made available to your Stripe account up front, and Klarna collects the purchase amount from your customer, including any future installment payments, if applicable.

For more information see Payment Options per Country

How to Enable Afterpay and Klarna at Checkout

1. In order to use Afterpay and Klarna, please confirm that the following is true:

• You must have an active Creator Pro subscription
• You have a Stripe Custom account connected to your Stan store
• For Afterpay:
  • You're based in one of the following countries: United States, Canada, United Kingdom, Australia, New Zealand, France, Spain
  • Your Stan store and Stripe account both have one of the following currencies: USD, CAD, GBP, AUD, NZD, or EUR.
• For Klarna:
  • You're based in one of the following countries: Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, and the United States.

  • Your Stan store and Stripe account both have one of the following currencies: AUD, CAD, CHF, CZK, DKK, EUR, GBP, NOK, NZD, PLN, SEK, or USD.

    
    

2. After verifying the above, head over to your live Stan Store to test! If you're eligible to use Afterpay and Klarna, they will both automatically appear at checkout.

3. If you're still having trouble with Afterpay or Klarna showing up on your checkout page, try visiting this troubleshooting article: Why is Afterpay and/or Klarna Not Working?

Frequently Asked Questions

How will I get paid?

The best part! As a Creator, you will get paid the full amount right away while your customers will continue to be charged in their respective installment plans.

Which Countries is AfterPay Supported in?

• Afterpay supports 6 countries
  • United States, Canada, United Kingdom, Australia, New Zealand, France, Spain
    • As of now, Afterpay is not supported in Belgium.
• Afterpay also supports 6 currencies:
  • USD, CAD, GBP, AUD, NZD, or EUR
• In order to use Afterpay, the currency in your Stripe account, Stan store, and customer who is purchasing all MUST match.
  • For example, American customers using USD Afterpay accounts can only purchase from American Stan Creators selling in USD, whose Stripe accounts are in USD.

Which Countries is Klarna Supported in?

• Klarna supports the following countries:
  • Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, and United States.
• Klarna also supports the following currencies
  • AUD, CAD, CHF, CZK, DKK, EUR, GBP, NOK, NZD, PLN, SEK, or USD.
• Depending on your location, you can accept Klarna payments from customers in the listed countries provided the presented currency matches the currency of the customer’s country. There are exceptions to this rule:
  • In Europe, you can process intra-EEA payments as long as you present them in the customer’s currency. For example, a Swedish Creator can sell in EUR to accept Klarna purchases from a German client.
• In order to use Klarna, the currency in your Stripe account, Stan store, and customer who is purchasing all MUST match.
  • For example, American customers using USD Klarna accounts can only purchase from American Stan Creators selling in USD, whose Stripe accounts are in USD.

What is the transaction fee associated with Afterpay and Klarna?

• When using Afterpay, Stripe charges ~6% + 30¢ per transaction
  • Cents charged will vary based on currency
• When using Klarna, Stripe charges 5.99% + $.30 per transaction
• High-value orders: Afterpay and Klarna both have a 6 or 12-month installment schedule and the interest rate is decided based on a soft credit check.

Disputed Payments

Afterpay covers disputes driven by consumer fraud or inability to repay installments. If a customer claims that you didn’t deliver the relevant goods as expected, Afterpay may send you an email to request additional information. 

If Afterpay receives a large volume of customer complaints, these disputes may turn into chargebacks, with funds withdrawn from your Stripe account.

Klarna covers disputes driven by customer fraud or inability to repay installments provided you follow Klarna’s shipping policy.

Refunds

You can refund Afterpay charges up to 120 days after the original payment. Refunds for Afterpay payments are asynchronous.

You can refund Klarna charges up to 180 days after the payment is completed. Klarna cancels any remaining payments on a refunded charge and returns the already-paid amount to the customer. Refunds usually take 5-7 business days to complete but may take longer depending on the customer’s financial institution and the type of purchase.

If you're choosing to refund, you can do this through your dashboard. Here's a bit more information on How to Process a Refund. Once the refund is processed, Stripe will automatically cancel the remaining Afterpay or Klarna payments, so your customer isn't charged moving forward.

Can I disable Afterpay and Klarna?

If you're on Creator Pro, Afterpay and Klarna are a defaulted payment options at checkout an cannot be removed within your dashboard.

If you'd like to disable Afterpay and Klarna, please reach out to friends@stanwith.me and we can help you out! Please keep in mind that if we do this, Afterpay and Klarna will be unavailable for all paid products on your Stan Store.

🚨 Heads up!

• Payment plans (Afterpay and Klarna) are currently unavailable when using the following features:
  • Funnels
  • Recurring Membership Products
  • Products with Order Bump Enabled

Questions about Afterpay or Klarna?

Please reach out to friends@stanwith.me and we'd love to help!