Payment Plans: Afterpay & Klarna

What is Afterpay? 

Afterpay is a service that allows your customers to purchase now and pay in four equal payments made every 2 weeks without any interest. Afterpay is particularly popular among businesses selling fashion, beauty, and sports products. 

What is Klarna? 

Klarna is a global payment method that gives customers a range of payment options during checkout. These payment options make it convenient for customers to purchase items in all price ranges.

To pay with Klarna, customers are redirected to Klarna’s site, where they select their preferred payment option, and then return to your website to complete the order. Klarna presents payment options based on the customer’s billing address and transaction amount. After payment acceptance, the full amount of the order (minus fees) is made available to your Stripe account up front, and Klarna collects the purchase amount from your customer, including any future installment payments, if applicable. For more information see Payment Options per Contry

Using Afterpay and Klarna at Checkout

If you're eligible to use Afterpay and Klarna, you and your customers will automatically see the options at checkout!

🚨 Heads up! In order to use Afterpay and Klarna, the currency in your Stripe account, Stan store, and customer who is purchasing all need to match. For example, American customers using USD Klarna accounts can only purchase from American Stan Creators selling in USD, whose Stripe accounts are in USD.

FAQs

Disputed Payments

Klarna covers disputes driven by customer fraud or inability to repay installments provided you follow Klarna’s shipping policy.

Refunds

You can refund Afterpay charges up to 120 days after the original payment. Refunds for Afterpay payments are asynchronous.

You can refund Klarna charges up to 180 days after the payment is completed. Klarna cancels any remaining payments on a refunded charge and returns the already-paid amount to the customer. Refunds usually take 5-7 business days to complete but may take longer depending on the customer’s financial institution and the type of purchase.

If you're choosing to refund, you can do this through your dashboard. Here's a bit more information on How to Process a Refund. Once the refund is processed, Stripe will automatically cancel the remaining Afterpay or Klarna payments, so your customer isn't charged moving forward.

What Countries is AfterPay Supported in?

• Afterpay supports 6 countries: United States, Canada, United Kingdom, Australia, New Zealand, France, Spain
  • As of right now, Afterpay is not supported in Belgium.
• Afterpay supports 6 currencies: USD, CAD, GBP, AUD, NZD, or EUR
• In order to use Afterpay, the currency in your Stripe account, Stan store, and customer who is purchasing all need to match.
  • For example, American customers using USD Afterpay accounts can only purchase from American Stan Creators selling in USD, whose Stripe accounts are in USD.

What Countries is Klarna Supported in?

• Klarna supports the following contries: Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, and United States.
• Klarna supports the following currencies: AUD, CAD, CHF, CZK, DKK, EUR, GBP, NOK, NZD, PLN, SEK, or USD.
• Depending on your location, you can accept Klarna payments from customers in the listed countries provided the presented currency matches the currency of the customer’s country. There are exceptions to this rule: In Europe, you can process intra-EEA payments as long as you present them in the customer’s currency. For example, a Swedish Creator can sell in EUR to accept Klarna purchases from a German client.
• In order to use Klarna, the currency in your Stripe account, Stan store, and customer who is purchasing all need to match.
  • For example, American customers using USD Klarna accounts can only purchase from American Stan Creators selling in USD, whose Stripe accounts are in USD.

Can I disable Afterpay and Klarna?

If you're on Creator Pro, Afterpay and Klarna are defaulted payment options at checkout an cannot be removed within your dashboard. If you'd like to disable Afterpay and Klarna, please reach out to friends@stanwith.me and we can help you out! If we do this, Afterpay and Klarna will not be available for any paid products.

🚨 Heads up!

• You must already have a Stripe Express or Custom account and be connected to Stripe within your Stan store to be able to enable payment plans.
• Payment plans (Afterpay and Kalrna) are not currently unavailable when using the following features:
  • Funnels
  • Recurring Membership Products
  • Products with an Order Bump Enabled
• Stripe transactions for using Afterpay is 6% + 30¢ and will be different for the cent part based on currency
• Stripe transaction for using Klrna is 5.99% + $.30 per transaction.
• High-value orders: Afterpay and Klarna both have a 6 or 12-month installment schedule and the interest rate is decided based on a soft credit check.
• As a Creator, you will get paid right away and your customers will be charged in their respective installment plans

Questions about Afterpay or Klarna?

Click here to contact Stripe support.