Payment Plans: Afterpay & Klarna

What is Afterpay? 

Afterpay is a global payment method that allows your customers to purchase now and pay later! A huge benefit of using Afterpay is that once your customer makes the purchase, you get paid in full upfront 💸 Then, Afterpay takes responsibility for collecting the remaining installments from your customer over time. For more information, see here!

What is Klarna? 

Klarna is a global payment provider, similar to Afterpay, that offers flexible payment options to your customers at checkout—making it easier for them to purchase items across all price ranges. Once a customer checks out with Klarna, you’ll receive the full order amount upfront (minus fees), while Klarna handles collecting the payment from the customer over time, if applicable. For more details, see here!

How to Enable Afterpay and Klarna at Checkout

1. In order to use Afterpay and Klarna, you must first confirm that the following is true:

• You must have an active Creator Pro subscription
• You have a Stripe Custom account connected to your Stan store
• For Afterpay:
  • You're based in one of the following countries: United States, Canada, United Kingdom, Australia, New Zealand, France, or Spain.
  • Your Stan store and Stripe account both have one of the following currencies: USD, CAD, GBP, AUD, NZD, or EUR.
• For Klarna:
  • You're based in one of the following countries: Australia, Austria, Belgium, Canada, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, New Zealand, Portugal, Spain, Sweden, United Kingdom, or the United States.
  • Your Stan store and Stripe account both have one of the following currencies: AUD, CAD, CHF, EUR, GBP, NZD, PLN, SEK, or USD.

2. After verifying the above, head over to your live Stan Store and click on one of your products to test it out! If you're eligible to use Afterpay and Klarna, they will both automatically appear on the checkout page.

3. If you're still having trouble with Afterpay or Klarna showing up on your checkout page, try visiting this troubleshooting article: Why is Afterpay and/or Klarna Not Working?

Frequently Asked Questions

How will I get paid?

• As a Creator, you will get paid the full amount right away, while your customers will continue to be charged in their respective installment plans by Afterpay and Klarna.

Are there any limitations on how much I can charge for Afterpay & Klarna?

• Yes! Afterpay can be offered for products priced $1 - $4000.
• Klarna can also be offered on products priced as low as $1, and up to $4,000 depending on the payment option.

Which countries is Afterpay supported in?

• Afterpay supports the following countries:
  • United States, Canada, United Kingdom, Australia, and New Zealand.
• Afterpay also supports the following currencies:
  • USD, CAD, GBP, AUD, or NZD

Which countries is Klarna supported in?

• Klarna supports the following countries:
• Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, and the United States.
• Klarna also supports the following currencies:
  • AUD, CAD, CHF, CZK, DKK, EUR, GBP, NOK, NZD, PLN, RON, SEK, or USD
• Depending on your location, you can accept Klarna payments from customers in the listed countries, provided the presented currency matches the currency of the customer’s country. There are exceptions to this rule:
  • In Europe, you can process intra-EEA payments as long as you present them in the customer’s currency. For example, a Swedish Creator can sell in EUR to accept Klarna purchases from a German client.

Are there any additional fees associated with Afterpay and Klarna transactions?

• When using Afterpay, Stripe charges ~6% + 30¢ per transaction
  • Cents charged will vary based on currency
• When using Klarna, Stripe charges 5.99% + $.30 per transaction
• High-value orders: Afterpay and Klarna both have a 6 or 12-month installment schedule and the interest rate is decided based on a soft credit check.
• You can learn more about fees here!

How do disputes work with Afterpay and Klarna?

• Afterpay covers disputes driven by consumer fraud or inability to repay installments. If a customer claims that you didn’t deliver the relevant goods as expected, Afterpay may send you an email to request additional information. 
• If Afterpay receives a large volume of customer complaints, these disputes may turn into chargebacks, with funds withdrawn from your Stripe account.
• Klarna covers disputes driven by customer fraud or inability to repay installments provided you follow Klarna’s shipping policy.

How are refunds handled with Afterpay and Klarna?

• You can refund Afterpay charges up to 120 days after the original payment. Refunds for Afterpay payments are asynchronous.
• You can refund Klarna charges up to 180 days after the payment is completed. Klarna cancels any remaining payments on a refunded charge and returns the already-paid amount to the customer. Refunds usually take 5-7 business days to complete but may take longer depending on the customer’s financial institution and the type of purchase.

Can I disable Afterpay and Klarna?

• If you're on Creator Pro, Afterpay and Klarna are a defaulted payment options at checkout and cannot be removed within your dashboard. If you'd like to disable Afterpay and Klarna, please reach out to friends@stanwith.me and we can help you out! Please keep in mind that if we do this, Afterpay and Klarna will be unavailable for all paid products on your Stan Store.

Questions about Afterpay or Klarna?

Please reach out to friends@stanwith.me and we'd love to help!