Search results for custom domain

151 articles found

  • How Do I Change My Domain?

    Your Stan store URL will always remain Stan.store/yourusername. This is a great way to maintain consistency and brand recognition! 🎖️ You won't be able to update your domain to anything else.

  • Can I Create a Custom Domain for My Stan Store?

    Great question! With our new Creator Max Plan, you can create or embed a custom domain into your Stan Store. If you are on our Creator or Creator Pro plan, your Stan Store URL will be

  • How Do I Embed My Stan Store Into My Website?

    Currently, there is no built-in way to embed your Stan Store directly on your website (yet 😉). But, good news — you can easily forward your domain so that anyone who visits your site lands straight

  • Common Feature Requests On Our Radar

    At Stan, our main priority is making sure that you have all the tools and systems in order to help you run your online business smoothly! With that being said, there are a handful of features that

  • Stan.store ≠ Stan.me

    Do you need to email our Support Team? If so, please read the following article to ensure your email lands in our inbox! 💌 How to contact Stan Creator Support The only support email for stan.store

  • How to Create a Custom Product

    Whether it's personalized video responses, audits, or reviews, Custom Products give you the flexibility to create and sell what truly resonates with your followers. Explore how to leverage this

  • How to Resend a Custom Product to Your Customer

    You can definitely resend a Custom Product to your customer! See the instructions below to find out how. If you have a Custom Product that you've already fulfilled and would like to resend it, you

  • How to Access Your Stripe Custom Account (and Update Your Public, Personal, or Banking Details)

    Stan uses a special Stripe integration called Stripe Custom. A Stripe Custom account does not have a separate Stripe Dashboard login, so you won’t be able to access it through Stripe.com or the

  • How to Edit Your Product URL

    Follow these simple steps to learn how to edit or customize your digital product URL on Stan! 🔗 Head over to your My Store tab and click on the product that you'd like to edit. Next, click on the

  • Can I Customize an Invoice Through Stan?

    ‼️ Invoices and receipts for completed customer purchases cannot be customized. Creators cannot add or edit customer addresses, business details, tax IDs, VAT information, invoice numbers, line

  • Webinar Product

    What is the Webinar Product? Webinars are perfect for hosting exclusive coaching sessions or online events with multiple customers. If you're curious how to set this up, check out this article below

  • Can I Create a Stan Product that Accepts File Uploads?

    Great question! At this time, Stan does not yet offer a digital product that allows the customer to upload a file at checkout. If you'd like a bit more information on how to customize your checkout

  • How to Send a Manual Invoice

    If you'd like to send a manual invoice to a customer, you can now do so inside Stan! Whether you worked on a custom project outside of your normal Store offerings or you'd like to offer a special

  • Can I Sell Physical Products with Stan?

    Great question! Stan is best used for selling and hosting digital products, as we don't currently offer the ability to sell physical products seamlessly. That said, many Creators do use Stan to sell

  • Custom Date Ranges for Analytics

    Your Analytics tab is completely customizable and allows you to view your analytics for any custom date range 💪 To view your Stan Store analytics for specific dates ranges, follow the simple steps

  • Stripe Custom Accounts for the UAE

    Are you located in the UAE and looking to open a Stripe Custom account with Stan? Great news! Check out the article below for more information 🇦🇪 ⚠️ UAE Stripe accounts only support Credit Card

  • Countries Available for Stripe Custom Accounts

    When you connect Stripe to your Stan account, you’ll be prompted to set up a Stripe Custom account that’s managed by Stan. You won’t be able to connect an existing Stripe account — it has to be

  • How to Connect Stan with Stripe

    To start collecting payments from customers, you'll need to set up a payment processor. Stan supports two payment processors, Stripe and PayPal. This article will walk you through setting up Stripe

  • How to Access Custom Field Responses from Your Checkout

    You have the ability to add additional fields to your checkout if you'd like to gather more information from your customers, such as phone number, location, etc. After you collect this information,

  • How to Customize Your Course Product

    Great news! You can now change the colors of your courses, and even add a homepage banner image 🧑‍🎨 Here's how to customize your Course Product: Head to the My Store tab and click the course

  • How to Customize Your Store Colors

    You can personalize your Stan Store by easily tweaking colors and fonts on any given theme inside Stan! That's right – you're no longer confined to a specific theme's branding, which means you can

  • How to Refund Your Customers

    If you'd like to refund your customer for any reason, you can easily do so from within your Income tab in Stan 💸 Steps to Refund Your Customers First, head over to your Income tab. Use the filters

  • How to Cancel Your Customer's Subscription

    Need to cancel a subscription on your customer's behalf? Check out this article to learn how! 💪 Canceling your customer's subscription There are two ways your customer can cancel a Recurring

  • How to Pause Your Customer's Subscription

    Does your customer need to take a break from a Recurring Membership or other subscription? You can "pause" this on their behalf through your Customers tab! Follow along to learn how 🧑‍🏫 Pause

  • How Can I Customize the Confirmation Email My Customer Receives after Opting in to a Product?

    When a customer purchases or signs up for a digital product in your store, they'll automatically receive a confirmation email containing your product. These emails use our standard template by

  • How Can I Add My Customer Reviews?

    Great question! As of right now, there isn't a way for customers to write a review directly through your Stan Store or Landing Pages, but you're more than welcome to add them manually. You can ask

  • How to Edit Your Customer's Email Address

    Do you need to update or fix your customer's email address? No worries - it's an easy fix! Here are the instructions: Head to your Customers tab and locate the customer. Select View Customer. Click

  • How to Add Customers to Your Community

    Now that you're done Launching Your Community, it's time to add your customers! This article will walk you through a few ways you can invite your existing audience to join! 🎉 Adding a Free Community

  • Can My Customers Check Out With Apple Pay?

    🚨 Heads Up! Apple Pay is not supported on desktop checkout pages. However, anyone on mobile with Apple Pay enabled will see Apple Pay as a payment option. Yes, your customers can purchase your

  • Why Am I Unable to Refund My Customer?

    There may come a time when you would like to refund your customer, but you're receiving an error message when attempting to do so! This is likely due to the fact that your Available Balance does not

  • What Emails Will My Customers Receive from Me?

    What your customer will receive from you If your customer purchased a product from you, they will receive two different emails: A product confirmation email with the actual product inside of it. An

  • How to Delete Contacts from Your Customers Tab

    Have you imported a CSV of contacts but made a mistake? Or perhaps you just want to delete a couple of test contacts? No problem! You can delete customers that you have manually added to your

  • How to Collect Information from Customers at Checkout

    When creating a digital product, you can edit your Checkout Page to collect important information from your customers! Note: Stan does not currently support adding custom code or custom HTML to store

  • How Customers Access Your Digital Product After Purchase

    One of the wonderful things about selling digital products is that you don't have to pack and ship a product after a purchase. You can sit back, relax, and your customers gain immediate access to

  • How Do I Send a Receipt to My Customer?

    Has a customer reached out to you, asking you to resend their purchase receipt? Please read through this article for step-by-step instructions! 🧾 First, head to your Income tab. Then, under Latest

  • How Do I Resend a Course Login to My Customer?

    How to Resend the Course Login to Your Customer Here are the Steps! Head over to the My Store tab. Locate the course product, click the three dots on the righthand side, and select Analytics. 3.

  • Why are My Customers Required to Enter an Address?

    If you are seeing a required physical address field on your product checkout page, it is because tax collection is enabled in your Stan Store. If you'd like to remove this requirement, follow the

  • How to Manually Add a Customer to an Email Flow

    Do you have a customer who needs to be added to your existing Email Flow? Read through the steps below to learn how! 💌 Creator Pro Feature✨ The Email Flow feature is only available on the Creator

  • How Does My Customer Update Their Payment Information for a Subscription?

    When someone signs up for your Recurring Membership, Community Membership, or Course Product, they can manage their payment details and subscription all from within their confirmation emails. We've

  • Turn Your Customers into Your Sales Team with Affiliate Share

    Want to grow your sales without spending extra time on marketing? With Stan’s Affiliate Share Feature, you can turn your audience, customers, and fans into Affiliates who sell your products for you —

  • How Do I Manually Give Access or Add a Customer to a Product?

    Looking to have a friend proofread your product, or want to give free access to a loyal customer? Read through the steps below to learn how to grant free access to your products on Stan Store ☺️ How

  • How to Refund a Customer with Insufficient Funds in My Account Balance

    Are you looking to refund a customer, but have insufficient funds in your Account Balance? The best way to do so is by sending yourself an invoice and paying it via a credit or debit card. Your

  • If I Delete My Subscription/Membership Product, Does this Auto-Cancel My Customer's Membership?

    Great question! If you delete your Recurring Membership, Community, or Course product, this does not auto-cancel your customers' memberships. You'll need to cancel each membership manually, or

  • Email Deliverability Knowledge

    The world of email deliverability is a tricky subject, with many nuances surrounding the decisions behind emails being blocked, landing in the spam folder, etc. Understanding why Inbox Providers

  • If I Change the Price of My Membership, Will Existing Customers Be Charged the New Price?

    Great question! Existing members will remain at the price point at which they originally purchased. Read below for a more in-depth breakdown! 💪 For example, let's say you have a Membership Product

  • Why Can't I Log In to My Stripe Account?

    Great question! The reason you are unable to log into your Stripe account with Stan at Stripe.com or the Stripe Mobile App is that it's a Stripe Custom account. Instead of connecting an existing

  • How to Create Tags with Email Flows

    Looking to sort your email recipients into organized, trackable groups? With tagging, you can keep your customers sorted in all sorts of ways! Follow along to learn how 💌 You can add a tag to your

  • Age Requirement to Use Stan

    In order to start accepting payments using Stan, you'll need to be at least 18 years old. Although this age requirement is not monitored by Stan, our payment processors, Stripe and PayPal both

  • How to Import Your Existing Email List into Stan

    If you have an existing email list that you've built, you can import it into Stan 🙌 Check out this article to learn how! ⚠️ Stan allows a maximum of 5,000 manually imported contacts per store —

  • How Do Affiliates Get Paid?

    Affiliate accounts may be connected to Stripe Standard, Stripe Custom, or PayPal. Where you manage and track payouts depends on the payment processor connected to your account. 💰 ✨ Creator Pro